FAQs

General

What is Rizwan Store?

Rizwan store is a trusted online shopping platform offering quality products with reliable delivery and 24/7 customer support.

How can I contact customer support?

You can reach us anytime via WhatsApp at +92 334 7486293 or email at rizwanstore0710@gmail.com

How can I place an order?

You can place your order through our WhatsApp number or visit our store directly. Online ordering through social media is also available.

Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once dispatched, it cannot be canceled.

Are my personal details safe?

Yes, we respect your privacy. All personal and payment information is kept secure and confidential.

Shipping

What are your delivery areas?

We deliver all across Pakistan, including major cities and remote areas

How long does delivery take?

Major cities: 2–4 working days .Remote areas: 3–7 working days

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Below that, a flat delivery fee applies.

What are your delivery charges?

Delivery charges may vary depending on the distance. Nearby areas usually have minimal charges.

What if I receive the wrong or damaged item?

Please report any issues within 48 hours of delivery. We will investigate and arrange a replacement or refund where applicable.

Payment Related

What payment methods do you accept?.

We accept Cash on Delivery (COD) and may offer online payment options in the future.

Is Cash on Delivery available everywhere?

Yes, COD is available in most parts of Pakistan. In rare cases, courier restrictions may apply.

Is there any extra fee for COD?

No additional fee for COD — you only pay the total shown at checkout.

Can I pay using credit/debit card?

Currently, we offer only Cash on Delivery. Online payment options may be introduced soon.

Do I get a receipt or invoice?

Yes, you’ll receive a confirmation message and digital invoice via WhatsApp or email once your order is confirmed.